Exchange and Compensation Policy
Paris Avenues
1. Nature of Products and Regulatory Exemption
In accordance with the regulations of the Ministry of Commerce and to protect public health, fragrances, beauty products, and skincare products are classified as products closely related to human health and safety. They are therefore legally exempt from the right of return or exchange once their packaging has been opened or they have been used.
2. Additional Benefit Offered by the Store (Exchange Conditions)
To earn our customers' trust, Paris Avenues allows fragrances to be exchanged within 7 days of receiving the product, subject to the following conditions:
1. The product must be in its completely original condition, sealed in its original packaging, and never opened or used.
2. The exchange request must be submitted by email to customer service or through the return form on the website.
3. The returned shipment must be handed over to the shipping company within 2 days of receiving the return waybill.
4. The exchange is issued as a store voucher equal to the product value, or by adding the product value to the customer's wallet on the website, after deducting all shipping costs and cash on delivery fees, if any.
3. Full Exclusion: Makeup, Beauty, and Skincare Products
These products cannot be returned or exchanged under any circumstances, even if sealed and in their original condition, due to their sensitive health nature.
4. Manufacturing Defects, Shipping Damage, and Incorrect Items
If a product arrives damaged, has a manufacturing defect, or differs from what was ordered, the customer must notify the Store within 24 hours of receiving the shipment, by email or by contacting customer service. In this case, the Store covers all shipping costs without any deductions, and compensation is provided, at the customer's choice, as a product replacement, a full-value store voucher, or a refund to the customer's wallet on the website.
5. Cancelling an Order After Shipping
If the customer wishes to cancel an order after it has been handed over to the shipping company, it cannot be cancelled automatically. It will be treated as an exchange request for an unopened product in its original condition, and the customer bears the shipping costs.
6. Request Process and Processing Times
1. Exchange requests and problem reports are submitted by email to customer service or through the return form on the website.
2. Requests are reviewed and answered within 24 to 48 business hours.
3. Once approved, a return waybill is issued and sent to the customer along with return instructions.
4. Compensation is issued within 10 business days of the Store receiving and inspecting the returned product.
7. Contact Us
For any questions about this Exchange and Compensation Policy or any aspect of the website's terms, please email customer service at: [email protected]
